Help
Frequently asked questions
Ordering
Do I need an account to order?
No. Checkout is for guests: you give your name, phone number and delivery details, and we text you updates about your order.
Is everything on the website in stock?
Yes. Stock is shown on every product page, and your items are reserved for 10 minutes while you pay. Refurbished and ex-UK machines are often single units, so the one you see is the one you get.
Can I get a quote for an office or a bulk order?
Yes. Use the contact form or WhatsApp us with what you need and how many, and we will send a quote with a business invoice.
Can I get a business invoice with my KRA PIN?
Yes. Tick "Need a business invoice?" at checkout and enter your company name and KRA PIN.
Payment
How do I pay?
With M-Pesa. At checkout we send a payment request to your phone; you check the amount and enter your M-Pesa PIN. You can also pay in person at the shop.
I did not get the M-Pesa prompt. What should I do?
Check that your phone is on and has signal, then press Resend on the payment screen. If you entered the wrong number, press Change number. The request expires after about 90 seconds.
What if money left my account but the order says unpaid?
Press "I've already paid" on the payment screen, or WhatsApp us on +254 722 723 352 with the M-Pesa message. We never charge an order twice, and any duplicate payment is refunded.
Do prices include VAT?
Yes. All prices are in Kenya shillings and include VAT.
Delivery and pickup
Can I get same-day delivery?
Yes, in Nairobi. Pay before 3 PM on a working day (Monday to Saturday, not a public holiday) and we deliver by 7 PM. Later orders are delivered the next working day.
How much is delivery?
Between KES 200 and KES 600 depending on the area. The delivery page lists every area and its fee, and checkout shows the fee before you pay.
Can I collect from the shop?
Yes, for free. Your order is ready about 2 working hours after you pay, at Chuka Elimu Plaza, 1st Floor, Loita Street, Nairobi. Bring your order number and the phone you ordered with.
Do you deliver outside Nairobi?
Not through the website yet. WhatsApp us and we can send your order by courier to other towns at the courier rate.
Warranty and returns
What warranty do I get?
New and open-box products carry the manufacturer warranty. Refurbished, ex-UK and used items carry a Noorcom warranty. The number of months is on every product page and on your receipt.
What if my item arrives faulty?
Tell us within 7 days and we replace it or refund you. After that, warranty faults are repaired or replaced under the warranty.
Can I return something?
Items that are faulty, wrong or not as described can be returned within 7 days with the receipt and all accessories. Unopened consumables can also be returned within 7 days.
Refurbished and ex-UK
What is the difference between refurbished and ex-UK?
Ex-UK machines come from UK corporate leases and are tested and cleaned. Refurbished machines go further: worn parts are replaced, an SSD is fitted where needed and Windows is reinstalled, and they are graded A.
Will it look new?
Close to it, but not always. Any marks are described in the condition note on the product page, so you know before you buy. You are welcome to see the machine at the shop first.
How good are the batteries?
Every battery is tested, and we note battery health where it matters. Batteries lose capacity with normal use, which the warranty does not cover.
Still have a question?
Our team answers on WhatsApp during shop hours.