Terms of sale

1. About us

Noorcom Electronics, Chuka Elimu Plaza, 1st Floor, Loita Street, Nairobi. Business registration and KRA PIN: [to be added].

2. Prices and product information

• Prices are in Kenya shillings and include VAT.
• We describe the condition of every refurbished, ex-UK and used item honestly, including any marks in its condition note. Photos of refurbished items may be of a similar unit.
• If a price changes after you add an item to your cart, we show you before you pay. A lower price is applied automatically; a higher price needs your agreement.
• If we have made an obvious pricing error, we will tell you and you may cancel for a full refund.

3. Orders and reservations

• When you place an order, the items are reserved for 10 minutes while you pay. If payment is not completed in that time, the order lapses and the items are released.
• You can cancel an unpaid order at any time from the payment screen.
• A contract is formed when your payment is confirmed and we send your order confirmation.

4. Payment

• Online orders are paid with M-Pesa. Your order is confirmed only once Safaricom confirms the payment.
• If you are charged twice for the same order, we refund the duplicate to the paying M-Pesa number.

5. Delivery and collection

• Orders paid before 3 PM on a working day are delivered in Nairobi the same day; later orders the next working day. Delivery times are estimates, and we will tell you if something delays your order.
• Delivery fees depend on the area and are shown before you pay.
• Someone must be available to receive the order. Risk in the goods passes to you on delivery or collection.
• Orders for collection are held at the shop for [period to be confirmed] after we tell you they are ready.

6. Warranty

New and open-box products carry the manufacturer warranty. Refurbished, ex-UK and used products carry a Noorcom warranty. The length is shown on the product page and your receipt. The warranty covers hardware faults under normal use and does not cover physical or liquid damage, software problems or normal battery wear. See our warranty and returns page for how to claim.

7. Returns and refunds

Items that arrive faulty, are wrong or are not as described can be returned within 7 days of delivery or collection, with the receipt and all accessories, for a repair, replacement or refund. Unopened consumables can be returned within 7 days. Refunds are made to the M-Pesa number that paid. These terms do not affect your rights under the Consumer Protection Act, 2012.

8. Liability

• We are not responsible for data on devices you buy from us or bring in for repair. Please back up your data first.
• Our liability for any order is limited to the price you paid for it, except where the law does not allow this limit, such as for death or injury caused by negligence.
• We are not liable for delays or failures caused by events outside our reasonable control.

9. Governing law and disputes

These terms are governed by the laws of Kenya. If something goes wrong, contact us first on +254 722 723 352 or info@noorcom.co.ke and we will try to put it right. Disputes that cannot be resolved go to the courts of Kenya.