Peace of mind
Warranty on every machine.
Draft policy: the business still has to confirm these terms.
Your warranty, by condition
| Condition | Warranty from | What it means |
|---|---|---|
| New | The manufacturer | Sealed products carry the full manufacturer warranty for the months shown on the product page. We handle the claim with the brand for you. Brand new and sealed, with the full manufacturer warranty. |
| Open box | The manufacturer | Opened for a demo or a return but never used, so the full manufacturer warranty still applies. Opened for a demo or a return, never used, with all accessories and the full warranty. |
| Refurbished | Noorcom | Restored and graded on our own bench, with a Noorcom warranty for the months shown on the product page. Restored on our bench: fully tested, deep cleaned, SSD fitted where needed and Windows reinstalled. Graded A and covered by our warranty. |
| Ex-UK | Noorcom | Tested and cleaned by our technicians, with a Noorcom warranty for the months shown on the product page. Imported from UK corporate leases, then tested and cleaned by our technicians. May show light signs of use. |
| Used | Noorcom | Tested in working order, with a Noorcom warranty for the months shown on the product page. Pre-owned and tested in working order. Shows visible signs of use; see the condition note. |
Not covered
- Physical damage, such as cracked screens, bent frames or broken ports
- Liquid damage
- Software problems, viruses and lost data (we can help with these as a paid repair)
- Batteries losing capacity through normal use
- Units opened or repaired by anyone other than Noorcom or the manufacturer
- Consumables such as toner, ink and drums once opened
Returns within 7 days
You can return
- The item arrived faulty or damaged
- We sent the wrong item, model or configuration
- The item does not match its description or condition note
- Unopened consumables (toner, ink, drums, ribbons), within 7 days
We can't take back
- A change of mind on a machine that has been set up and used
- Software, licences and gift cards once activated
- Items without their original accessories, unless they arrived without them
Consumables such as toner and ink can be returned unopened within 7 days.
Refunds go back to the M-Pesa number that paid, usually within 3 working days of us receiving the item.
How to make a claim
Get in touch
WhatsApp or call us with your order number and a short description of the fault. A photo or video helps.
Quick check
Our technicians try to fix it with you remotely first. Many software and setup issues are solved in minutes.
Bring or send it in
Bring the item to the shop with its charger and accessories, or we arrange a pickup in Nairobi.
Repair, replace or refund
We repair it, replace it or refund you. Items that arrive faulty within 7 days are replaced or refunded, not repaired.
Every machine comes ready to use. Our technicians can help with setup, data transfer and Windows questions at the shop or over WhatsApp.